Welcome to LookHQ. These Terms of Service ("Terms") govern your use of the LookHQ website, consumer mobile application, and related services. By accessing or using our platform, you agree to be bound by these Terms.
1. Description of Service
LookHQ provides a digital platform that connects users seeking beauty, wellness, and grooming services with independent salons, spas, and clinics ("Partners"). LookHQ does not provide these services directly and is not responsible for the quality of services rendered by the Partners.
2. User Accounts
To use certain features of the platform, you must register for an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for safeguarding your password and for all activities that occur under your account.
3. Bookings and Payments
LookHQ operates on a zero-commission model for transactions. When you book a service through LookHQ, payments are made directly to the Partner's UPI or preferred payment method. LookHQ does not hold consumer funds, and any refund requests must be handled directly with the Partner.
4. Acceptable Use
You agree not to use the LookHQ platform to:
- Violate any local, state, or national laws.
- Submit false, misleading, or deceptive reviews or information.
- Attempt to bypass, disable, or hack any security features of the platform.
- Harass, abuse, or harm any Partner or other users.
5. Limitation of Liability
To the maximum extent permitted by law, LookHQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of the platform or the services provided by our Partners.
6. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of these changes by updating the "Last updated" date at the top of this page. Your continued use of the platform after any such change constitutes your acceptance of the new Terms.
7. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Email: legal@getlookhq.com
Address: Mumbai, Maharashtra, India