These Merchant Terms of Use ("Merchant Terms") govern the agreement between WIDS Corp. ("LookHQ") and independent salons, spas and grooming professionals ("Partners" or "Merchants") using the LookHQ Partner App and platform.
1. Subscription & Zero Commission Model
LookHQ operates on a flat-fee subscription model. Partners are required to pay a non-refundable subscription fee of ₹299 per month to maintain an active listing on the platform. LookHQ does not charge any commission or percentage fee on the bookings or services provided to consumers.
2. Payment Verification (UTR)
Subscription payments are made via direct UPI. To activate or renew a subscription, Partners must submit the valid UTR (Unique Transaction Reference) number through the LookHQ Partner App. LookHQ reserves the right to suspend or hide a Partner's profile if a UTR number is found to be invalid, fraudulent, or duplicated.
3. Direct Consumer Payments
LookHQ acts solely as a discovery and booking platform. All payments for beauty and wellness services are processed directly between the consumer and the Partner (via the Partner's own UPI QR code or in-store systems). LookHQ assumes no liability for failed payments, disputes, refunds, or chargebacks between the consumer and the Partner.
4. Merchant Responsibilities
As a LookHQ Partner, you agree to:
- Provide accurate and up-to-date pricing, service lists, and business hours.
- Honor all bookings made by consumers through the LookHQ platform.
- Maintain a clean, safe, and professional environment for consumers.
- Promptly update your status via the Partner App if your store is closed or unavailable.
5. Profile Suspension & Termination
LookHQ systematically hides Partner profiles from consumer search results when a subscription expires. Furthermore, LookHQ reserves the right to permanently force-close, suspend, or terminate a Partner's account without a refund if the Partner violates these terms, receives repeated consumer complaints, or engages in fraudulent activity.
6. Contact & Support
For B2B support, subscription queries, or profile assistance, please contact our Merchant Success team at:
Email: partners@getlookhq.com
Address: Mumbai, Maharashtra, India